| platform | contract_topic | what_the_terms_or_policy_say | plain_english_consumer_risk | practical_consumer_protection | official_source_url | |
|---|---|---|---|---|---|---|
| DoorDash | Who provides the service | DoorDash presents itself as a platform connecting consumers, merchants, and delivery providers; third parties may supply goods and services. | Responsibility may be divided among DoorDash, the merchant, and the courier. | Ask which party controlled the problem; preserve receipts, screenshots, and support messages. | https://help.doordash.com/en-ca/consumers/article/consumer-terms-and-conditions-us-english-section-12-24 | |
| Uber Eats | Who provides the service | Uber’s Canadian general terms describe the platform as a technology service and distinguish third-party goods/services from Uber-provided platform services. | Uber may redirect responsibility to the merchant or delivery provider. | Identify whether the dispute concerns the food, merchant conduct, delivery, payment processing, or the app itself. | https://www.uber.com/ca/en/legal/general-terms-of-use/ | |
| DoorDash | Arbitration and court access | DoorDash’s Canadian consumer terms contain a binding-arbitration process, subject to applicable law and stated exceptions. | A consumer may be directed away from ordinary court proceedings and class actions. | Provincial consumer law may limit enforceability; obtain legal advice for a serious dispute. | https://help.doordash.com/en-ca/consumers/article/consumer-terms-and-conditions-us-english-section-12-24 | |
| Uber Eats | Arbitration and court access | Uber’s Canadian terms contain arbitration provisions, while also recognizing rights that applicable law does not allow the contract to remove. | Disputes may be channelled into private arbitration rather than court. | Enforceability can vary by province and circumstances; government complaints remain an important route. | https://www.uber.com/ca/en/legal/general-terms-of-use/ | |
| Uber Eats | Billing-dispute deadline | Uber’s Canadian general terms say a requested correction to a third-party charge must be submitted in writing within 30 days after invoicing. | Waiting may weaken the contractual complaint route. | Report disputed charges promptly and keep a dated record. | https://www.uber.com/ca/en/legal/general-terms-of-use/ | |
| DoorDash | Refunds and cancellations | Refund or credit eligibility can depend on order status, the reported problem, and DoorDash’s policies and terms. | A refund may not be automatic, and platform credit may be offered instead of money. | Report missing, incorrect, damaged, unsafe, or undelivered orders quickly and keep evidence. | https://help.doordash.com/en-ca/consumers | |
| Uber Eats | Refunds and cancellations | Uber support materials describe refunds for some missing or incorrect orders and cancellation consequences that depend on order progress. | Charges may remain after merchant acceptance or preparation begins. | Cancel immediately when necessary; document store closure, non-delivery, or order error. | https://help.uber.com/ubereats | |
| DoorDash | Third-party links and services | DoorDash says third-party websites, applications, and advertisements have their own terms and privacy practices. | Following a link can move the consumer outside DoorDash’s responsibility. | Check the destination and its policies before providing information or purchasing. | https://help.doordash.com/en-ca/consumers/article/consumer-terms-and-conditions-us-english-section-12-24 | |
| Uber Eats | User content | Uber’s terms grant broad rights to use content submitted through the platform, while the user retains ownership subject to the licence. | Reviews, photos, and feedback may be reused, adapted, displayed, or distributed as permitted by the licence. | Avoid uploading private information or images you do not have the right to share. | https://www.uber.com/ca/en/legal/general-terms-of-use/ | |
| Both | Account and delivery responsibilities | Consumers generally agree to provide accurate information, protect account access, use a valid payment method, provide a deliverable address, and be available to receive orders. | An unsuccessful delivery blamed on the consumer may still be charged. | Check the address and instructions before ordering; monitor the app and phone. | https://www.uber.com/ca/en/legal/general-terms-of-use/ | |
| Both | Consumer protections outside the contract | Canadian law can still protect consumers against materially false or misleading representations, unauthorized transactions, and contractual terms that legislation does not permit businesses to enforce. | The terms are not the only source of consumer rights. | Consider provincial consumer-protection offices, the Competition Bureau, the card issuer, or legal advice. | https://competition-bureau.canada.ca/en/deceptive-marketing-practices/types-deceptive-marketing-practices/false-or-misleading-representations-and-deceptive-marketing-practices | |
| Both | Unauthorized card transactions | Federal guidance says consumers should notify their financial institution immediately about transactions they did not make or approve. | Delay can complicate investigation and recovery. | Contact the card issuer promptly, change compromised credentials, and preserve records. | https://www.canada.ca/en/financial-consumer-agency/services/resolving-unauthorized-transaction.html | |
| Both | Changes to terms | Platform terms may be updated, and continued use can be treated as acceptance after notice or posting. | The bargain can change without the consumer rereading every clause. | Save the version in effect when a significant dispute occurs and record the date checked. | https://www.uber.com/ca/en/legal/general-terms-of-use/ |
